Sushi Para, Palatine Complaint - Long Time Customer - LOST!
PALATINE, ILLINOIS -- I'd been going to Sushi Para Palatine for a several years and used to think it was great. The Sushi is still decent, and the fillets portions are generous - HOWEVER, this restaurant has declined considerably over the past few years as far as service, especially when it comes to children...
There is a height gauge on the wall that is supposed to determine what price your child should pay. But instead of using this as the standard, if they see your child, no matter what age, 18 months - 3-years-old, eating more than they feel is within their widely varying parameters, they actually come to your table and tell you that the child's cost is now $Y instead of $X.
This has happened to me on more than one occasion. My son's cost has been fluctuation sporadically over the past year. They literally charged us $3 during one visit after first stating that there would be no charge; then they charged us $8 the next visit, and $5 the visit after that! There is no standard. It's as if they feel it's acceptable to change their prices during the course of your meal. The same has been the case with our daughter who is only 2.
Also, my wife is allergic to seafood, but enjoys the other options on the All-U-Can-Eat menu (Salad, Yaki Chicken, Edamame, etc.). Because she does not eat the Sushi - which we all know is laid over a pressed bed of rice - we ask if she can get a side bowl of rice. Depending on who are server is or who's managing that day, it's either FREE (as it should be considering that she is not eating any sushi which includes rice), it we are charged anywhere between $1 - $2 for the bowl. And there's no arguing with them because they either don't understand what you're trying to explain, or they stand firm with a "too bad" attitude.
Finally, they now charge for small condiments, which used to be free. The Spicy Mayo used to be free. Then there was a charge if you got a 2nd helping. Now it's $.50 per order - which are pretty much just a few dabs in a dipping dish, hardly worth the expense.
I was in yesterday and it was my last time. I will not go back. I was alone, and the straw that broke the camel's back was the fact that I had to leave for an appointment and asked if I could take the rest of my edamame to go. I had no Sushi left, and they had brought out this appetizer a little late. I was told that if I took it with me there would be an additional charge, but if I ate it in, it was included in my AUCE pricing. What logic does that make? I've paid for it; I'm eating it - whether inside of out of the establishement is irrelevant.
So, the food is decent/ the customer service is atrocious!
Mediocre products and poor customer service is a reason NOT to keep coming back!