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American Laser Center Complaint - American Laser Center was the worst experience of my life!!! - Laser Hair Removal

Laser Hair Removal - Complaint
Review by Unhappily ripped off on 2010-04-01
TUCSON, ARIZONA -- I had problems with this company from the moment I first started going there. Besides the fact that I always sat in the waiting room for at least 20-30 minutes before I get seen. The managers were terrible. One told me that sometimes burns can happen and there is nothing they can do about. The turnover rate is so high that I never had the same person doing my treatments. One manager told me that my legs were too tan to do the treatments so they would suspend my account until my legs were less tan. Well now my "so called" warranty is over and they owe me at least 3 treatments on my legs and they will not perform them. I was told that supposedly the manager that told me that was wrong (of course she is no longer working there!) I still have hair on my legs and bikini area. It was a total waste of money! I know other people who have gone to other treatment places and have had great results. However, since the techs at American do not know what they are doing half the time they were not using the correct settings on me. One manager said no sun exposure 2 weeks before and now I was turned away because apparently no sun exposure for a month. I live in Arizona it makes it a little hard to wear pants in 100 degree weather. They are extremely unprofessional. Have no clue what is going on. The managers are as incompetent as the techs. I have seen no hair reduction at all on my upper legs because my hair is too thin. Of course they didn't tell me that when they were taking my money. BEWARE!!! This place is horrible and a total scam. Imagine going there for 2 years, still having hair on my legs and bikini spending well over $5000 and being treated like crap by unprofessional staff and managers. The worse part is I have a burn on my bikini area and the only response I have gotten is that can happen. My husband went somewhere else after I started at American. They performed different test to ensure his safety. After 6 treatments he has seen much better reduction than I have!!! DO NOT WASTE YOUR MONEY!!! AMERICAN LASER CENTER IS A COMPLETE RIP OFF AND MORE THAN LIKELY YOU WILL HAVE A NEW, UNTRAINED TECH PERFORMING LASER ON YOUR BODY. THERE ARE SO MANY OTHER GREAT OPTIONS IN TUCSON!!!
Comments:
Posted by Alain on 2010-04-02:
I really wouldn't like to have these folks using a laser on my body.
Posted by Soaring Consumer on 2010-04-03:
I suggest suing them in civil court for a full refund for failure to properly render services and refusal to provide services paid for, plus punitive damages for the pain and injuries resulting from their unprofessionalism.
Posted by LadyScot on 2010-04-03:
Aside from unprofessional attitudes, they are correct. Some people do get burned and there is nothing they can do to prevent it. Not everyone can have laser hair removal and it does not work for everyone no matter how many times you go. The fact that your husband had good results means his body is receptive to the treatment.

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