Wal-Mart Complaint - Refusing to Give In - Receipt checking
FARMINGTON, NEW MEXICO -- First of all, let me start by saying that I notice in a lot of these compliment/complaint forums that some Americans have the audacity to actually say "Well, if you don't like it, then just shop somewhere else". Or, my personal favorite, "Just do what they ask and there wouldn't be any hassle"! Are these people completely delusional and oblivious to everything our forefathers and ancestors have fought for throughout their lifetimes, just so that I have the right to stand up for myself? This is the United States of America, and not some third world country where talking back or saying what you believe in gets you imprisoned or placed in front of a firing squad. One moral that I've instilled in my children, now in young adults in their own right, is to stand up for what you believe in, no matter how minuscule or trivial it may seem. Never, ever, feel that you must "accept" something just out of convenience. I apologize for the digression, but alas my story...I was shopping at Wal-Mart with my family and we had just finished checking out and completing our transaction with the cashier, when we approached the exit. An older woman, in her 40's or 50's, approached my family and I and asked for a receipt to check against the merchandise in the shopping cart. I realize that it is just another step towards theft deterrent, but instead of harassing the honest customers at the door, how about placing these employees throughout the store for increased surveillance (as if the 5,000 cameras in the aisles weren't enough). But to insult my integrity, in front of my children, by asking for me to prove myself by producing a receipt is just unacceptable. Had my father been alive and with us at the time, he would've said F-off. I try and be a little more subtle and polite. I told her politely, "Ma'am, I just paid for that", and pointed in the direction of the teller that took my money. She insisted on seeing my receipt. I insisted on telling her that once I gave them my hard earned money, that merchandise belongs to ME, and they have no right to search my bags. I said if you're accusing me of shoplifting, then call the police and I'll be glad to wait. But if the police find out that no shoplifting occurred, then be prepared for a civil lawsuit. I proceeded to walk past her, and she LITERALLY, God as my witness, snatched the receipt from my hand as I walked by. My wife and kids were absolutely stunned and appalled. I reached out towards her and grabbed it right back, saying "that belongs to me". She started screaming as though I had just assaulted her. In a matter of seconds, 6 security guards surrounded my family and I. At this time, was I not only inconvenienced, but fairly irate. I yelled, loud enough for everyone in the front half of the store to hear, "Get your damn manager, NOW". One arrived within seconds. I explained to him that the door greeter grabbed MY receipt from my hands, and publicly humiliated my family and I. The best part of the whole situation was that it happened right at the entrance, so the whole thing was videotaped on the little t. v.'s that you can always see yourself on when entering a store. I demanded an apology immediately. Now, in reference to my opening statement, yes it would have just been easier to show her my receipt and proceed on quietly into the night. The next time you order a hamburger without onions, and it comes loaded with them, are you going to go quietly into the night and just accept it and eat it that way or scrape them off to the side. Or are you going to take it back to the counter and say, "Excuse me, but this isn't what I ordered". There are two kinds of people in the world. Those that accept it and eat it, or those that stand up for themselves and the hard earned money that they've spent on a service that they expect to be correct and accurate. I'm sure you can guess which type I am! But as the country song so eloquently puts it, "You've got to stand for something, or you'll fall for anything". As I explained to my kids later, it's about principle and not allowing these monopolies and corporations to trample on our rights. For all the condescending idiots who want to post a reply and say, what a jerk this guy was, you can email me your address and I'd be happy to mail you some airfare out of this great nation of ours, and into one that doesn't allow you to speak your mind, one that doesn't allow women in certain public areas, frowns upon making eye contact with it's political leaders, etc...And just as a side note, for all those that attribute this type of harassment to racial profiling...I'm white. It happens to all of us!