Cricket Wireless Complaint - Cricket wireless is the worst
Cricket wireless is exactly what they set out to be, but even worse "The CHEAPEST" in all ways. They are the lowest cost for unlimited talk / text... We needed to cut our costs for cell phones, so we switched to Cricket. Now, it is tempting to continue to pay the higher prices for a better company, or not have cell service altogether. Customer service is difficult to get (they do not have 24 hr customer service both by phone and internet login), actually getting a live person to help you is tricky if not impossible. If you are late on your payment, you can't talk to anyone, period, you can only make a payment. Roaming is ridiculous. Anytime you add or change a feature you have to dial a code from your phone from your HOME area. So if you need roaming, call them before you leave your home area, no emergencies allowed. Then if you are traveling outside your home area, it's CALLS only, NO TEXTING. Seriously? With all the technology these days we can't have texting while roaming? Nope. Customer service agents are not helpful and don't know anything more than what they read from their screen. I have never had a worse experience... yet here I am, sticking it out because of lower cost and no contract. What can you say?