Ashley Furniture Complaint - I would not buy from Ashley Furniture every again!!
I bought a leather reclining Couch and Love seat from Ashley Furniture in Southaven MS. We liked the furniture in the store and bought it. Which was out first mistake. We had it to be delivered on my husband's birthday which was our second mistake! The deliver was to be anywhere from 8 am to 5 pm. Our furniture didn't arrive until 8:30 pm! Which ruined our plans for my husband's birthday! I called multiple times and was told they would call back and never did. I also called the store manager who had this guy call who was his manager and they said they would refund out $100 delivery charge which I still have not gotten!! The saleswoman also sold us a warranty which is worthless for $300! She made it sound really good in the store but trust me it is absolutely worthless! In just a few months I realized the cushions in our furniture was breaking down and it was getting very uncomfortable and you could feel the wood on the sides of the frame, so I pulled out the warranty and realized it didn't cover the cushions!!!! After a month I decided to turn it over to see what was really going on and the support for the couch was made out of elastic band which had broken and the seams were all ripped! So I just knew that would be covered again I pulled out my warranty and guess what seam ripping was not part of the warranty either! I will never ever buy anything from Ashley Furniture again! I would suggest strongly you avoid it too. I have been thoroughly unhappy with the whole experience and we just wasted $2000 dollars!