Burger King Complaint - "... and YOU are a GM???"
NASHVILLE, TENNESSEE -- I ordered 3 combos and 2 pies. One of my combos was supposed to be a bacon double cheeseburger combo with heavy pickles, add onion. I get my order, drive all the way back cross town to my home to find out that I have only 1 pattie on my sandwich. I drive all the way back cross town with only this combo in hand to the restaurant. The employees were so sloppy in their professionalism according to my observance while waiting, that I decided to ask for a refund. Once my turn arrived, I politely asked the cashier for a refund. She called the shift leader over and he asked what's the problem. I proceeded to inform him that my double cheeseburger only had 1 patty, I asked for heavy pickle and they managed to put 2 on there and not to mention how sloppy it was made. In addition, after my drive back over here, my fries were now cold. He then turned around and hollered to the back saying "Somebody fix me another bacon double!". I said "Excuse me sir but that won't be necessary. I would just like my refund." He then stuck his hand in the bag scrambling his hand inside locating the burger. Then had the audacity to say "Well, we can only refund the burger and they're only a dollar so I'll give you $1.09 back for the sandwich." I said "No..I ordered the combo and have returned it all so I would like my refund of this combo". He stormed off to the back saying "Well I'll have to get GM approval for all that" The GM then comes up to the counter and I explained about my order all over again to her. She immediately whisked around yelling "Who fixed this sandwich?!" No one confessed however the shift leader tried to justify the error by saying someone must have picked up the wrong sandwich and gave it to me. The GM then yelled again saying "Fix me another bacon double! " I then said, "No that's ok". The GM never bothered to turn back around to face me when she said "Ma'am! We still have to fix your order!" And I replied, "No really, that's ok. I'll just take my refund and go somewhere else". I could already tell that she had an attitude with me as she said to the shift leader that was about to remake my sandwich "Never mind honey, she don't want it ". She said this to him in a manor shrugging her shoulders like Oh well, I'm not going to beg you. After all of that... The GM asked the cashiers who had rang up my order. The drive-thru cashier responded that she had rang it up. The GM goes over to the drive-thru register to key in my refund. **GET THIS!** The GM then turns to hand the receipt to the cashier and says (and I quote), "Here...Take this receipt, Throw it away, cause honey I ain't got time for all this mess". I was floored to hear a so called GM say this about a PAYING CUSTOMERS concern! Wow! Anywho.. the GM went to the back I assume to retrieve my refund. To top this already bad experience off, when the GM came back, she slammed my $5 bill down on the counter and then put my change on top of it. Then took her 2 fingers and "slid" my refund to me across the counter. Handing my refund to me seemed like that would have been just "too right". She then turned around to start preparing other orders without even saying "I apologize". I hated to bother her again but I just COULD NOT leave that restaurant without getting her name and confirming her title. Amazingly after asking for her info she appeared to have a lighter attitude. She even smiled for once! Go figure! I left by saying "Thank-you for your assistance. I appreciate it and I hope you have a blessed day".