Comcast Corporation Complaint - Check Your Bills, They Overcharge
I have had Comcast on and off for the last 5 years. The whole time I’ve been dealing with billing problems. In January of 2009 I disconnected services and went to AT&T. I had problems trying to disconnect with them and had to have AT&T guys come out on numerous occasions because they could never hook up my phone and internet. I called Comcast again to see what the problem was and they were still billing me for services that I was not using. I had AT&T for 3 months and was paying $120 a month for all three of my services and I actually liked Comcast Internet, cable and phone services better but I did not like their pricing. A Comcast representative called me after the 3 rd month of having AT&T and said "If you come back we will give you all three with DVR and movie channels for $129.00 for 12 months. Everything was fine at first and then in November, December, January, February & March of 2010 they randomly changed my bundle package from $129 to $178.88. I called and talked to 4 different people until I finally got a manager on the line and he told me that I should have noticed the mistake months ago. So here it is April 02 of 2010 and Comcast has overcharged me by over $295.00 dollars and they said that there is nothing they can do.
I am now waiting for that managers supervisor to call me back. They say it could take up to 24-48 business hours to call me back. I am getting ready to start a petition and I guarantee you there will be over 500 names on this list just from my area alone. I also am filing a complaint with "The Better Business Bureau" on Monday April 05, 2010. If anyone can help by signing the petition and telling their own story it would be very helpful to once and for-all have Comcast punished for treating us this way. No company should be able to get away with this.
Thank you again
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