GRAPEVINE, TEXAS -- I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the COUPON CODE: 25OFF. The code was 25% off any order over 100$ w/ free shipping. The code was ACCEPTED & I received a confirmation e-mail about my order and when it would be delivered.
I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of FRAUD known as FALSE ADVERTISING. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.
I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/facebook/myspace this event to everyone I know about how GameStop does business. (shady like)
This is the first time that I have ever had a problem like this. I would bet that Amazon.com or Buy.com would be the first to apologize, take the hit by honoring it, and move on with life. Making me (the customer) happy and continuing to both ORDER from them; and recommending them to friends & family.
This is the LAST time I will ever deal with Gamestop at all (online or in stores). The fact that you can ALWAYS get it cheaper online at Amazon/Buy/Ebay; and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their OWN CODES!...