Allegiant Airlines Complaint - Very Unusual Check In Policy
LAS VEGAS, NEVADA -- I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her birthday.
On arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure) we were informed buy the attendant assisting a family of 4 just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited out air fare. At first, I thought this was just a bad April Fool's joke. To my AMAZEMENT, it was not.
As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based out of the local 29 Palms Marine Base and was serving duty in Iraq, joined us in the check in line. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the attendant, asked for consideration for her boarding this flight, as she could not afford to forfeit her fare, and could not afford the $258.00 fare needed for the next available flight departing 5:20pm the following evening.
On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air check in counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS!! Much unlike the way the attendant from Allegiant Air had acted. I truly feel this attendant got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face.
Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!