Lil' Ricci's Pizza Informative - Decent Pizza: Judgmental Discriminating Manager
DENVER, COLORADO -- I have noted a slump in the quality of the pizza, although it's still not bad. The quality of the pizza his is not what bothers me. The manner in which the manager treated me, was atrocious!
The first time I had the "pleasure" of bumping heads with this person was a couple of months ago. It was in the late afternoon, and granted, I wasn't wearing my "Sunday's best", I had on tennis shoes, sweat pants, a T-shirt and a jacket. I had been helping a friend move since 8 am!.
I needed to have my car keys duplicated, Ace nearby but it was within minutes of closing. figured I'd order, go to ACE1st thing this guy did, after I ordered was DEMAND I pay him. My wallet was in my car. I go all the way out to my car, get my wallet, which took several minutes, came back and paid the man. I literally had to SPRINT over to Ace to make it in time to get my keys copied.
I asked if I could have a seat he seemed reluctant but that would have been too blatant! When I asked for a cup for water. one of the Hispanic gentleman who worked behind the counter had to get it for me because mister "manager" was on the other side yapping away to one of the other customers. On the way out, all I was did was refill my water cup. THIS FOOL ACCUSED ME OF STEALING A POP! He literally chased me out of the store!
Needless to say, I was shaken up but I had so many things happening, I didn't have the time or energy to devote to something and someone so meaningless. I assessed this guy was having a really bad day. Perhaps he thought I was a street person because I'm not one of the "beautiful people" (He should look in the mirror)! Granted, I'm not wealthy but I live in a town home, have a car, 2 computers, a PA system and workstation. That's a far cry from being a street person!
Last Friday (March 20th) I mustered the courage to brave another go at Lil Ricci of 3333 S. Tamarac drive. I no sooner walked in the door when that "lovely man" (yes that was sarcastic) saw me, snapped his fingers in the manner of a third class private at Auschwitz, and LITERALLY ORDERED me out of the store. That's when I made the decision to act. I waited a few days to cool off because this outrageous treatment made me very angry.
I DON'T say this often because I know the economy is rough, but I don't think that guy belongs in management. It has nothing to do with the "customer always being right or wrong".
I believe this guy shouldn't be in management because a good manager has good interpersonal skills, or at least someone who has the POTENTIAL to cultivate them. Good interpersonal skills start by making EVERY BODY FEEL WELCOME, NOT just the "cute" ones, thin young ones, ones who appear wealthy or when it's convenient). A GOOD manager SHOULD, under NO circumstance get so cocky to where he thinks he can be a nut sack to someone just "because he thinks he can and there's NOTHING that person can do")
I've ONLY just begun! What he did was WRONG and I intend to do everything I can so that he'll think twice before he mistreats someone in the future while thinking there's "nothing they can do"! It's WRONG to feel so entitled, it's WRONG to accuse someone of something with no proof, and it's WORSE to do that to paying customers!
He seems to make snap (and inaccurate) judgments and I also think he's a stingy penny pincher, who wants to eek everything he can out of the customer and give them nothing but accusations and a hard time in exchange. Read the last 2 reviews. I don't know those people nor they, me. Sounds to me, like there's a general consensus on the "stinginess" factor