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Newport News.com Complaint - Don't buy from this company - Customer service/Refunds for returned merchandise
Customer service/Refunds for returned merchandise - Complaint
HAMPTON, VIRGINIA -- It has been 6 weeks and I am still waiting for a refund. I filed a compliant with my Sears Mastercard. And they are not any better. I called Newport News customer service again and they said "I will send a memo to the supervisor and it takes 6 to 8 weeks to get a refund". As I wait forever. Mastercard put the charge back on my card because I didn't supply a credit slip to them. How do you provide a credit slip when you mail the stuff back. I kept copies of the usp tracking and printed when it was delivered and who signed for it. That should be proof that I returned the items. When I called Newport news they said yep we got in its sitting in the warehouse. What the, bleep.
Order from Cold water creek, best customer service in the country.
Order from Cold water creek, best customer service in the country.
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