Choice Hotels Complaint - A SCREAM IN THE NIGHT
LANCASTER, PENNSYLVANIA -- i had a horrrrrible time at the quality inn and confrence center in lancaster , pa this past weekend 11-05-04 the staff was very unpolite and rude! we asked for pillows b4 we were ready for bed 20 min later no pillows so we went to bed 1/2 hr later i was awakened by a man standing in my room and tossing pillows on us i screamed he walked out of the room i was so scared and flustered he didnt even say a word to us when he came in the room but then throwing the pillows on us come on now. i called the front desk i said why was this person in my room she said because i had asked for pillows but i was terrified that they could just come in my room outta nowhere into a darkend room and toss pillows on us while we slept never said a word even when i screamed..... the front desk was very argumenitave w/ us and rude and not apoligetic at alllllll.... it was a night mare !!! i requested my money back after only being there 2 hrs she was very rude and said for me to pay for my only phone call i said i dont care i just want my money back she was mean..... the worst place to stay .. the quality inn and confrence center in lancaster. pa ..... the most disturbing thing is that my fiance and i both work for hotels in the same chain him at a comfort inn and me a t a QUALITY INN AND SUITES talk about a slap in the face i would never in a million years treat guests like that....
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