Best Buy Complaint - Geek Squad Revised
MIAMI BEACH, FLORIDA -- I went to buy a laptop I already had checked online, it was $369 plus taxes, I went to the computer department got the laptop and went to the cash register to pay. After I paid I realized that the total was $464.82, when it should have been $394.83. I check the receipt and I saw that there was a charge of 69.99 for Geek Squad, so I asked the person who helped me what was that about and she said that is what you paid for the Geek Squad revision, I said I don't need to pay that, I didn't want it. She told me I needed to go to back to the computer department to get a box without the Geek Squad seal, I looked and all the boxes were the same, so I asked a representative and he said that if there weren't any I would have to get that one or a different laptop, but that anyway without the Geek Squad revision, the PC was crap showing me a box another customer had in his hands, who was standing next to me looking at some other item. Obviously this person came reacted asking why it was crap, and he wanted to get the one that wasn't crap. I asked the meaning of that revision and he said that it came with a six months antivirus, I said I didn't want an antivirus, he said that I needed to have one, I said I can install my own antivirus, why should I paid 69.99 for a 6 months antivirus? and he said that it was not just that, that Geek Squad removed all the crap (seems to be his favorite word) software that came installed from factory, I said I could do that myself. Then he said, well see if this person (the customer with the "crappy" laptop next to me) wants to exchange, of course this person said that he could do that too and he wasn't interested in the exchange. Fortunately there was another representative there that at first said that there weren't any more not revised laptop and that he checked himself, but after all this he said he was going to climb some stairs to see if he could find any, I followed him and he got a box from a pile that from the place I was I counted at least 30 boxes!! And there were more behind. So they put the Geek Squad sealed ones down and any of the not sealed, they just keep them out of reach so people get the box they can reach and pay for something they don't really need to pay. I call that misleading, bad politics, and how can they have an employee that says that what they sell is crap?