J.C. Penney Company, Inc. Complaint - WHY STAFF TREAT LIKE TRASH TO HABITUAL CUSTOMERS?
HIALEAH, FL, FLORIDA -- DON'T BUY ON HIALEAH'S JC PENNYS HIALEAH STORE AT WESTLAND MALL.
Message: Hialeah FL March 6/10
My brother went to Hialeah's JC Pennys store at Westland Mall at Miami FL to ask for a pant devolution. He was told by the cash register that he could take the new pant and bring to her back in order to make the devolution.
He made the change for another pant with same price and just informed to the cash register about the old pant was left over the stand. The cash register didn't say anything to this respect, so my brother assumed that this was nothing wrong since the new pants got the same price. After that, he was about to leave the store when he was intercepted by four security employees like dogs over him and took him to another room treating him like the worst delinquent in the world.
They didn't hear any kind of neither explanation nor petition of speaking with the cash register to be testified about she was informed to the old pant left. Better worst, they wanted to destroy the receipt as a evidence of he had bought another pant one week ago because they were decided to incriminate to my brother that this was about a crime, but my brother didn't want to give them the receipt. Furthermore, they called the police and when they arrived my brother had to explain everything and he finally was heard by the police as a mistake; however, my brother was told not to be enter to that JC Penny store for one year or he could be arrested.
Although I know my brother made a big mistake in not printing a new receipt for this devolution, the staff could have heard him and avoid this incident but because my brother is not Cuban maybe he was treated like that. And in regarding this delicate point, I'd like to explain a little bit about the big multi cultural melting pot issue in Miami. This city is all about Cubans and if you are American or of another country you have a 90% of be treated in not a good way in those stores and Hialeah is full of them.
Let's assume it, they are racist even with their own Latinos brothers so they could have avoid this stupi issue with just letting him talk and show his receipt.
When I heard this story I automatically felt hurted but at the same time hand tied because there is nothing you can do with an attorney or something since there is not about money. This is about a habitual customer being treated like a trash.
I would like to hear an apologize from somebody of that store to my brother; however, I doubt it a lot.
If I could change the somebody's mind about buying stuff in that specific store through my story, I will be happy.