Sears Complaint - Fraudulent/Incorrect Charges
SACRAMENTO, CALIFORNIA -- We purchased a gas stove from Sears. All they did was deliver it to our home and leave it in the middle of our kitchen. NO HOOK UP. Fine.
We are on propane so we knew it would be necessary to have our new stove converted over by our propane company before it could be hooked up and installed for use.
Sears has fraudulently charged us for supposedly installing our stove six days after they delivered it to our home. Have called the store numerous times, their billing department, the phone number listed next to the fraudulent charge on our credit card bill, letters and made more phone calls. They refuse to remove the charge and will not admit they have made fraudulent charge to our card. They have been rude and stubborn.
The paper work that we received today in the mail shows a bill with an out of service phone number and two different dates on it. There are no signatures anywhere on it nor is there a company name shown anywhere.
This has been an unbelieveably bad experience all the way around. We are still trying to straighten this mess out.
WE WILL NEVER SHOP AT SEARS AGAIN! Our neighbors next door have also had recent dealings with Sears that left them unhappy and now tell me that they also refuse to shop there ever again.
What is up with Sears???? Shame on them and their current business practices. Treating your customers badly does not help to build a loyal clientele, nor does it do anything for their reputation. Guess they don't care.