Travelocity.com Complaint - Beware of Travelocity's Travel Insurance
SOUTHLAKE, TEXAS -- Beware of Travelocity's attempt to include their Travel Protection Plan in your airline ticket confirmation for an additional $19.95. It is included and preselected in the reservation/confirmation window prior to submitting your ticket order. You need to spot it and deselect it, or you will be charged the additional cost of the insurance. You can only cancel it within 24-hours, if you spot it. I find the time limitation very interesting... especially if your flight doesn't depart for several months. They attempt to camouflage the additional insurance fee by including it in the reservation window. The policy won't cover cancellation for normal reasons... only emergencies. So, the bottom line is you pay the 19.95 policy regardless. It's a deceptive practice... a scam! But, it has cost them ten more years of my business. Their priority in terms of public relations seem really misplaced, but so is their way of doing business.