Pampered Chef Complaint - Lifetime warranty - not so
After spending $400+ on Pampered Chef pots, that are about 5 years old, I needed to return a couple of them for replacement. Basically my family skillet had a black unremovable spot right in the center and was no long flat, rather the center was out of shape. My small and medium saute pans were releasing the black coating. Still under my lifetime warranty and with my receipts, I called and send them in for replacement.
Well, the lifetime warranty isn't so. According to them, they look at your returns, do tests and a team decides if it is manufacture's defect or if you simple "misused your pots". Don't fall for the lifetime warranty pitch, I have written the company and have demanded a copy of the tests and the results that lead to their denial to replace my pot.
I was a loyal PC customer. Now just a very disappointed one. No more business from me.
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