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Webshaper Complaint - Bad Shoppng Cart

Review by michael556 on 2010-04-05
I want to complain this company call Webshaper or neowave who sells shopping cart. Their shopping cart is so damn cheapskate.

- The functionality of their cart is not user-friendly.
- Certain common features are missing. When I ask them about it, they said is in future enhancement plans.
- Any small inquiries or favor from their service, they will ask you to upgrade to more expensive package.

I got cheated by their demo cart.

Beware !
Comments:4 Replies - Latest reply on 2010-04-16
Posted by MRM on 2010-04-05:
Shame on Webshaper for providing "Michael" poor customer service.
Posted by warddw1526 on 2010-04-05:
Is there demo cart free? If so, of course they are trying to upsell you to something. That is how they stay in business.
Posted by Starlord on 2010-04-05:
How about some details? Is Webshaper a business that I might deal with or what?
Posted by adrian oh on 2010-04-16:
hi michael, i'm adrian, co-founder of neowave.

I am really sorry to hear about your unhappy experience with our webShaper Store. Especially on the claim of being cheated, that's something we would take seriously as we practice transparency and integrity in our business and it is something we would not tolerate.

Can you email me (adrian [at] neowave.com.my ) your clientID (or your domain) so i would personally follow up on this with our team and revert back to you with a solution?

I would really appreciate if you could post us more details on the user friendliness part, missing common features, small inquiries part. Constructive comments will help us to keep improving.

Thank you.

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