Quiznos Complaint - Horrible Service + Charges For Toppings = Worst Quiznos Ever!
NORTH YORK, ONTARIO -- I have been a happy customer of Quiznos Subs for many years. I have been to several locations across Ontario, and have always enjoyed my meal. I find that the food is delicious and a great bang for your buck. However, recently, I visited the location on 2215 Steeles Avenue West in North York, Ontario, and I was seriously disappointed! Upon my arrival, the employee, who I assume was the owner by the way he was dressed, was too busy talking on his phone. He was the only employee working. He did not acknowledge my arrival and it took him over 5 minutes to serve me. He did not wash his hands after hanging up the phone and before handling the food. I ordered a large tuna on whole wheat. He told me that the sandwich comes with lettuce, tomato, and mayo. I requested that I would like tomato, onion, mushroom and olives, but no lettuce. The owner then repeated that the sandwich came with lettuce, tomato and mayo. Again, I asked that those toppings be changed. The owner then told me he would only make a change to the toppings for an extra charge! I asked him if he was kidding. I told him that I have never been to a Quiznos that charges for toppings. He claimed that it's posted on the menu, that substitutions are extra. After arguing with me, he finally agreed to give me the toppings, free of charge. At the register, I noticed that "help yourself bar" where the pickles, hot peppers, and sauces are usually displayed, was empty. I asked if he had any of these items available. He said yes, but only if he put the condiments on my sub for me. Again, another first for me at Quiznos, since he was very stingy and I'm usually used to helping myself to these condiments.
Finally, the sub was ready. There was very little tuna in it as well. He asked if I wanted a bag. I said sure, so he attempted to charge me for that too. I told him he could keep the bag. This rant is not directed towards Quiznos in general, as I still enjoy this restaurant in general, but to advise people of the horrible services provided by this specific location (Quiznos Store #4442).