Boyles Distinctive Furniture Complaint - Boyles should be paying me
HICKORY, NORTH CAROLINA -- I have shopped at Boyles for over 7 years. I have visited their showrooms, I have purchased many items. Not until my most recent experience have I been so disappointed.
I ordered a Martha Stewart Bedroom set in September 2009 via a customer service representative through their website. It seemed so easy & measured up to the other experiences I had in their showroom. They said my set would be delivered December, 2009. I followed up right before the holidays and was told that my sales representative was leaving that day, but that the manager would contact me with an update. It has been a nightmare ever since. They have not reached out ONE TIME to update me on my order. I have initiated every single call. I have been told that my set was being delivered to Boyles "this Friday" three times. I have been told that Bernhardt has them on credit hold, that the reason I was not called back was because "he" has over 40 messages in his voicemail. What poor communication to a customer.
From what I observe, their organization is very flat. There is not a Manager to speak with to get the real answers or to make things happen. My money is being held hostage and nobody at the company seems to care, yet I have been told by them that the furniture industry is really suffering. No wonder, it is probably the customer service they are providing.
My husband asks be repeatedly why I don't cancel it--as if that is even an option. It is because every time I speak with them, they say it is on its way. So, I wait. I wait for my dream bedroom set. The set that will now remind me of the NIGHTMARE I experienced with Boyles. It is a real shame that they have spoiled my experience after years of loyalty to them.