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Repairmaster Warrantech Complaint - Buyer Beware - TV Warranty

Review by Reviewer4U on 2010-04-05
TEXAS -- Buy a warranty from Repairmaster Warrantech at your own risk. I bought a 56" D-ILA television for more than $3000.00 (not including tax or warranty) and warranties totaling over $369.00 from Repairmaster / Warrantech. Before I bought them I called their customer service to make sure it covered the "light engine" because research told me it was a very expensive part, I was told that was a covered repair. 3 and a half years later (with a year and a half left of the 5 year warranty) the light engine went, I called and was again told by the representative it was covered. They sent a tech out (about a week later) and he confirmed that was the part that failed on the TV. Called Repairmaster / Warrantech again and was told it would be a week before they made a decision, a week later I was told they weren't going to fix the TV but replace it and they'd contact me in about another week or so to tell me what they were going to replace it with. Well a week later they told me they were going to replace the TV with a Mitsubishi DLP which is not in any way comparable to the television it would be replacing (would YOU take a Geo to replace your BMW?) so I asked what the cash out option was and was told $1194.99, the cost of the Mitsubishi. I researched for a week and couldn't find ANY TV in that price range even close to comparible. I opted for the cash out anyway, figuring I'd have to put about $800.00 of my own money with it to get something even close to comparable and was told it would arrive in the form of a gift card in 3 to 5 days, when it didn't come I called again (several times) and I'm still waiting (it's been a month and a half since the problem started). Not only do I feel ripped off but lied to as well. Time will tell if I see any settlement at all, or if I have to take them to court to get my measly settlement. I've since read reviews on others who have had bad dealings with Repairmaster / Warrantech and thought I'd add my voice to the group in hopes of helping others to avoid the disappointment and frustration I've experienced. Had there been reviews of this company back when I was looking for the warranty I certainly would have passed on buying my extended warranties from Repairmaster / Warrantech. I've read many good reviews on the Square Trade warranties sold on Amazon (they currently pay the price you paid for the TV if they opt not to fix it, not what THEY consider to be a comparable unit) when I do get my replacement I certainly won't be looking to Repairmaster Warrantech to purchase my extended warranty, Square Trade here I come! This review has been my experience with this company, your results may vary, only you can decide if you want to take a chance on having a similar experience.

UPDATE: The day after I filed this report Repairmaster Warrantech left me a message and said they wanted to try to "ease my frustration". I returned their call and explained the entire situation to Theresa, she was very understanding and apologetic regarding my experience and was able to expedite my settlement and get an additional $600.00 added to the original $1194.99 which gave me an amount that brought me much closer to the price of a comparible replacement television. It was a very frustrating experience but they did come through in the end. Thank you Repairmaster for stepping up to make things right.
Comments:2 Replies - Latest reply on 2010-04-17
Posted by Reviewer4U on 2010-04-17:
UPDATE: The day after I filed this report Repairmaster Warrantech left me a message and said they wanted to try to "ease my frustration". I returned their call and explained the entire situation to Theresa, she was very understanding and apologetic regarding my experience and was able to expedite my settlement and get an additional $600.00 added to the original $1194.99 which gave me an amount that brought me much closer to the price of a comparible replacement television. It was a very frustrating experience but they did come through in the end. Thank you Repairmaster for stepping up to make things right.
Posted by Anonymous on 2010-04-17:
It stinks that it had to get to that point, but glad to hear they finally did the right thing. Thank you for the update.

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