Carter Eye Center Complaint - Carter Eye Center Cares about money, not patients

Review by CristyMT on 2010-04-05
DALLAS, TEXAS -- I recently made the mistake of choosing Carter Eye Center as the place to get my annual eye exam. They are over priced, discourteous, and unconcerned with the satisfaction of their patients. A contact eye exam was $100- even with my vision insurance (they claim to have superior technicians which allows them to charge this much). They failed to honor a 15% discount that my insurance mandates, and even went so far as to lie to the insurance when someone contacted them about this.

After answering "yes" to whether or not I get headaches, they charged me for an additional $50 and billed my medical insurance an exorbitant amount. They claimed that my visit was then considered a "specialist" visit since I wanted to see the MD doctor (I was not allowed to see the doctor, just the standard OD). They failed to get my permission to do any additional tests, nor did they disclose the amount they would be charging me. I would rather go to a vision center in Wal-Mart than ever go back to that place.

I spent four hours from the time I saw the first technician and during the last hour and a half, I had to witness the office manager and receptionist bicker and yell at one another. This place does not care about their patients; instead only worrying about ensuring they are able to bamboozle as much money as possible.

If you decide to visit them for your eye care needs, I can guarantee you will regret it.

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