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Allen Theaters Complaint - A ticket to nowhere?

Review by 120719 on 2010-04-05
FARMINGTON, NEW MEXICO -- Okay, last vent story for awhile, then I'll let my batteries recharge. This happened quite some time ago, but I never found the correct forum to tell my tale of woes...until My3cents. I bought my family movie tickets for the 5:15pm showtime. There are four of us all together. I bought my tickets earlier in the day, and so with time to kill we went to eat lunch and shop. When it came time to sit down and watch our movie, there was quite the line. Now, I realize that by not getting there early meant that you may not get to sit together, but with older children(teenagers) that is not really an issue anymore. The issue arose as soon as we entered the theater room, and found several people sitting on the floor in the aisles. We looked around and EVERY single seat was full. And people were still filing in behind us. Some were standing and others were sitting. My family and I returned to the lobby and asked why there were no seats left. She said she wasn't sure so she called the manager over. He tried using the airline industry as a an analogy. Saying that they "overbook" because some people tend not to show. I asked what happens if they all show, then what? I asked for a refund. He said he couldn't do that. I asked for a rain-check to a later showing. He said he couldn't do that either, because the movie hadn't been cancelled. I began to implore to him that regardless of whatever tactic the airline industry uses, you cannot sell me a ticket for a movie seat that isn't there. I said it is probably illegal to sell goods or merchandise that don't exist. He replied they did exist, but I didn't get to them (the seats) in time. I replied that I didn't buy "a chance" at a seat, I bought a seat itself. This is the one instance that it pays to know somebody. I actually know the owners from back in my delivery days, and I reported the problem of "over-selling". They apologized and I was given a refund of my original tickets, plus free passes to the showing of my choice. Not sure what ever happened to the manager?
Comments:5 Replies - Latest reply on 2010-04-05
Posted by Venice09 on 2010-04-05:
I hope this isn't a new trend. Something similar happened to my son and his friends. They bought tickets, entered the theatre and there was nowhere to sit. So instead of questioning it, they moved a bench from the lobby into the theatre. Now, I don't know what happened after that because my son knows there are some things I am better off not knowing.. ;)

Glad you got a refund and free passes. The poor manager probably didn't know what to do because it sounds like this got out of hand. I hope they at least learned something from this.
Posted by MRM on 2010-04-05:
Thank you, Justice, for sharing with your readers about the secrets in the industry! Very informative review! HOORAH!!!
Posted by MRM on 2010-04-05:
I look forward to more of your neverending saga share with your readers!
Posted by MRM on 2010-04-05:
PS. I like that title, "A Ticket to Nowhere." That is a clever title.
Posted by Venice09 on 2010-04-05:
Yes, I forgot to say... I love the title!

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