Citifinancialauto Complaint - Greed and nonexistent customer service
COPPELL, TEXAS -- Sir or Madame,
I am in receipt of my very first Citi Financial auto invoice. I so very much looked forward to a long relationship with your company. Imagine my horror as I perused your bill, only to find out that you charge a fee of $14.95 when a payment is made online. I immediately called you customer service line and questioned the lady who answered. She gave me an extremely cavalier and lackadaisical response. I am appalled and mortified that in this economic clime, ANY financial institution would impose such a large, grossly unfair burden upon the public. I am disabled, related to two strokes, and writing checks is for me laborious and painful and I purchased a car because my previous car was so low, and my condition so eroded, that getting in and out of the vehicle was truly a burden. I pay all my bills online and not even once have I encountered such an egregious policy borne out of, I can only surmise, greed. And what is your trouble incurred by accepting a payment online? A few keystrokes?? Getting your money right away? Good Heavens!
If I had known you had this method of extortion as a policy (read penalty for paying online and on time, I certainly would have used another lending institution offered to me. Please know that I am going to actively and aggressively look for another company for the refinancing this loan. So sorry for the years of interest dollars lost that you will NOT be receiving from me. I will notify you at once when I have obtained a new lender.