Feedburner Receive our consumer tips & recalls newsletter by e-mail
[X]
Feedburner count

7
Helpful
Votes

AT&T Wireless Compliment - Dang, She was good - mobile phone service

mobile phone service - Compliment
Review by Stew on 2010-04-05
MIDWEST CITY, OKLAHOMA -- Now that Zzrokk has clocked out his my3cents account my mind is free to ponder the big picture. So there I am pondering about how much I spend on my wireless service for two phones that seldom get used. My wife is a land line girl from jump street and I have an employer issued mobile phone that for the time being I can pretty well use for anything. I haven't been under contract with AT&T for over a year. So, eh I thought perhaps a prepaid AT&T gophone could save a few nickles. I looked at our past usage, the number of days either of us used our phones and such. The math said get a prepaid gophone.

I walk into my local AT&T authorized dealer and am greeted by a lovely young girl named Keri. I told her about my math and my additional pondering time in life that led me to the gophone plan. She said no problem I can help you but first let me take a look at your situation. A few key strokes and mouse clicks later she says how about this. What if I could cut your monthly bill by 40% would you stick with the national plan. I said I'm listening. She said this and that but basically she fished out several discounts that I was qualified to receive and Yada yada yada I'm walking out of the store with a 40% reduction in my monthly plan, her card if I had any troubles and no commitment so that I can still do my gophone plan tomorrow if I so desire.

You gotta love it when somebody saves you money and does so with a wonderful cheery attitude. Big kudos to Keri you rocked my cell world. You're awesome.
Comments:
Posted by raven2010 on 2010-04-05:
LOVE IT, STEW!! your writing style always entertains, and it is great to see a wireless company get it right!
Posted by MRM on 2010-04-05:
Stew, very informative review! I applaud you for re-arranging your plans and it works out great in your favor! HOORAH!!!
Posted by ProConsumer on 2010-04-05:
Packing up my cell bill, cable bill, residential phone bill.. ALL of it to Stew. Now, work your magic because what I am doing isn't working. :) Very nice review, Stew!
Posted by Dryad on 2010-04-05:
Stew, have you received your first bill with this new plan yet?

I personally prefer prepaid, and I don't need a mobile phone for work.

Posted by DebtorBasher on 2010-04-05:
Why did you find it necessary to mention, 'lovely young girl named Keri'? Would it have made a difference if the service rep was an 'ugly old boy named Carey'?

You went in there knowing what YOU wanted and left with what SHE wanted you to have. Stay tuned for an updated review, 'Don't be fooled by lovely young girls named Kari'....

Other than that...good review. You're no Zman, but I'll have to live with what we have here.
Posted by MRM on 2010-04-05:
Interesting points, DB. Check your next bill for any sneakiness.

I, too, prefer prepaid phones as theres no taxes, hidden fees, no sneakiness involve.
Posted by Skye on 2010-04-05:
Hey its all good. Just watch out for that added amount they will eventually sneak it, so that those who cannot afford cell phones, are entitled to one, on your dime and mine.

https://www.safelinkwireless.com/EnrollmentPublic/Home.aspx

Great review Stew!
Posted by Stew on 2010-04-05:
Raven and MRM - Thanks.

Dryad, I can see the rate reduction online.

Basher, I just tell it like it is.

Nohandle, Well of course of not. Just a case of a front line worker doing her industry proud.
Posted by Nohandle on 2010-04-05:
I'm delighted to hear that Stew. I've made changes in my Comcast. They are due here next Monday. I certainly hope Anguss does me proud just as Keri did you.
Posted by sherdy on 2010-04-05:
I am well entertained, Stew! Bravo!

Your Name:
(displayed with your comment)

Your Experience/Advice:


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
AT&T Wireless:
Overall Rating:StarHalf starEmpty starEmpty star