Wal-Mart Complaint - Do NOT use this type of ordering for Tires as site to store Policy conflicts with department policy.
DUNNELLON, FLORIDA -- Just had an extremely bad experience at an untimely time. Ordered 2 tires for vehicle as needed to make long road trip. Often, WMT does not carry sufficent stock for my tire size so I felt it would guarantee the tires would be there when promised. I printed out the pickup notice when tires were in. The first two times the tire dept. said they were 'too busy' for the install...come back. The third time I came was on a Sunday A.M. Easter, to be precise at 7:00(dept. opening). The Minute I handed the printout to the associate, the dept. manager curtly states " YOU HAVE TO GO TO SITE-2-STORE. INstruction no. 2 on The pickup printout, however clearly states "Take this printout along with a photo ID to express lube and tire and we will take of your order"... WRONG says the dept manager, we don't do it that way. You MUST take this to site to store. Where are the tires I ask? OH, WE have them back here, but you MUST go there first. I reluctantly go to site to store where there IS NO ONE THERE. I press buttons on the console to summons an associcate...NO one comes. I stop several associates on their way in to work heading towards the stockroom. NO one is interested in accomodating me, but one finally gets on the horn and 10 to 15 min. later a lady from the 'front' shows up..and says "its gonna be a few minutes".. Sorry folks, that was the last straw because NOW my status from being delayed, puts me at the back of the line in the tire dept. Meanwhile, I've attempted to cancel the order and have entered a formal dispute for the charge on the Walmart discover card, yep, they had already charged my account $182 for something I didn't have. Although I formerly have been a long time WMT customer, this experience has caused me to abandon shopping there altogether, and if they don't effect my credit charge with a reversal, the card is gone too. CAVEAT EMPTOR> DOn't USE this method of ordering, unless you want problems. It will bring you nothing but grief.