Sears Complaint - Sears Layaway
PENNSYLVANIA -- I am very frustrated and upset with Sears. I placed a TV on layaway thinking that it would be a smart idea instead of buying it all at once. Well this has turned out to be a nightmare. They cancelled my layaway after I paid $500 without notifying me as to why. I get to the store to make a payment and I am told by the cashier that it was cancelled and they didn't know why. I then spoke to the manager who tells me he doesn't know why and he would have to get back to me. this was 3.21.2010. After all this back and forth. I finally was told that because I only paid $100 instead of $150 my layaway got cancelled. OK fine but where is my money? They placed the money back into my debit card and then turn around and withdrew the money back from my account. NOW at this moment I am pissed. I have spoke to the manager NOBODY KNOWS WHY That happened. This is very frustrating as I am a loyal customer of Sears. I was told you will receive a check no later than 3.29.10.. NO check came to my house. I placed a complaint with the hotline and now they say I should get a check no later than APRIL 8,2010. This is ridiculous a layaway cancelled 3.16.10 to get a check in APRIL.
I feel this company with such a big name would have higher customer service especially with this economy who has $500 to give a way. I will no longer shop at Sears and will tell everyone who will listen. Sears customer service is awful.