Hotwire Complaint - Poor Service Costs $570 In Re-Booking Fees
Originally made reservations with Hotwire for a resort and airline tickets to the Bahamas. (March 1st) We are traveling with another couple. After reading many bad reviews on the resort selected, we all agreed to change our reservations (for 7 days) to the Sandals Resort at Cable Beach. HOTWIRE does not represent Sandals and now I understand WHY.
We canceled our resort reservations and HOTWIRE insisted that they had to also cancel our flight reservations with Delta Airlines.(April 4th) When I contacted Delta about our flight, I found that the price per ticket had gone up $135 and a $150 dollars per ticket for rebooking. That is $570 increase for tickets that cost $702 making the cost to fly from Atlanta to the Bahamas $1272. OUTRAGEOUS. POOR SERVICE If we could have kept our reservations through Hotwire everyone would be happy.