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MyPoints.com, Inc. Complaint - Think long and hard before signing up

Complaint
Review by donnac on 2010-04-06
I have been a member of my points for several years. I have been really happy with them until recently (about 6 months). I do my shopping for supplies etc for my job through my points, so as you can imagine, I accrue rather a lot. I have always received my gift cards rather quickly until the last 6 months. I have received the same run around many of you have had. I email to receive another email its being looked into and I should recevied a response within a few days. After a few days of not receiving a response, I reply again to the email to receive another email stating it was sent to someone else and could be up to a few weeks. Then, I finally received a response the cards had already been sent out. When I responded I never received them, they finally sent new card via Fedex. This process took about 3 months. Now I am in the same boat again. I have emailed approxiamately 10 times regarding about $400 in Home Depot gift cards that were never received. I received an email response and they are trying to claim the ones I previously received via Fedex are the missing cards. What they don't know is each time I redeemed my points, I kept a spreadsheet of the day I redeemed them and what for. I never recevied these cards. I am totally getting the run around. When I haven't received a response in a couple weeks, I email again getting the same email from the very first time I emailed. I am wondering if there is something going on with their company and that's why they are redeeming like they did previously. I am now looking into filing a complaint with the BBB.
Comments:
Posted by rabiyal on 2010-09-24:
I am in a middle of getting my points credited. and I am shocked they are delaying it, and now I see why, right now I have about 10k points and I am suppose to get a credit for about 35000 points more. and they are delaying...if they close my account they wont know what hit them. I will make the same suggestion that i am going to take against them.

1) File a report with BBB online complaints
Mypoints address is : 525 Market St, 34th Flr
San Francisco, CA 94105

and also file a complaint with Attorney General of CA. report them as stealing your points and not letting you redeem them for GiftCards as promised. Also tell them you could have gone with airmiles or upromise that would have given you something in return, and that mypoints is a fraud. and they are stealing and misleading.

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