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VoiceStream Wireless Complaint - WHAT THE...?
Complaint
DALLAS -- I have a cell phone with V.Stream. It was mistakenly disconnected back in July because certain credits (I was overcharged) had not been applied, although I had spoken with Customer (if I knew how to understand the VS billing system, I might) Care. Anyway, my phone was cut off, and when I called to find out why and how much, we came to the conclusion that I owed $54. If I paid this, my balance would be zero. Okay, so I paid it, but somehow my next bill was for $95 instead of the $39.99 +tax. I called in to inquire, but got no straight answer. The poor CS rep was confused by all the notes in the system and finally just said they'd send me a letter. It appeared that the credits were in the notes or something, but had not been actually applied to the bill. ANyway, I should only have a payment of $39.99 +tax, and I'm very frustrated after talking with over 4 diff. reps over the last few months about my account. Can you just fix it? What the >>>> is this madness about? Are you all trying to rip me off?
To help keep me as a potential future customer, I would like the following:
I want to pay the $39.99 +tax I OWE. NOT $95 that I don't owe and which can't even be properly explained to me how it got there.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
To help keep me as a potential future customer, I would like the following:
I want to pay the $39.99 +tax I OWE. NOT $95 that I don't owe and which can't even be properly explained to me how it got there.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
Comments:
Posted by Anonymous on 2001-11-30:
I was a hostage of VoiceStream for 2 years. I spent hours upon hours of my valuable time on the phone trying to resolve billing problems that kept ocurring month after month. Disrespectful customer service Reps and Rude Supervisors were something I encountered on a continuing basis. Persistance pays off and I would hang up and call back until I found someone that was willing to take the time to LISTEN to the details of my year of billing woes and troubles. I finally ended up cancelling my account and you will all be happy to know that I had to hang up twice and call back before I talked to someone who was willing to remove the $200 early disconnection fee. (Which I did not owe since my contract expired the year before and I was on a month to month billing plan) VoiceStream needs to take care of their customer service reps and train them how to fix problems and not pass them down to the "Next available representative". Im the consumer..Im the customer. Arent we supposed to be right? The last thing I want is someone telling me I dont know what Im talking about or that my 700 dollar phone bill is my problem because they never make mistakes. Im not a number. Im not the last problem you have to deal with before your lunch break...Im the person that is responsible for the paycheck you bring home every week.
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