VoiceStream Wireless Complaint - WHAT THE...?
DALLAS -- I have a cell phone with V.Stream. It was mistakenly disconnected back in July because certain credits (I was overcharged) had not been applied, although I had spoken with Customer (if I knew how to understand the VS billing system, I might) Care. Anyway, my phone was cut off, and when I called to find out why and how much, we came to the conclusion that I owed $54. If I paid this, my balance would be zero. Okay, so I paid it, but somehow my next bill was for $95 instead of the $39.99 +tax. I called in to inquire, but got no straight answer. The poor CS rep was confused by all the notes in the system and finally just said they'd send me a letter. It appeared that the credits were in the notes or something, but had not been actually applied to the bill. ANyway, I should only have a payment of $39.99 +tax, and I'm very frustrated after talking with over 4 diff. reps over the last few months about my account. Can you just fix it? What the >>>> is this madness about? Are you all trying to rip me off?
To help keep me as a potential future customer, I would like the following:
I want to pay the $39.99 +tax I OWE. NOT $95 that I don't owe and which can't even be properly explained to me how it got there.
At the very least I would like a response from your company regarding this incident. Thank you for your time.