Coggin Nissan Jacksonville (both locations) Complaint - Stay away from this dishonest Organization
JACKSONVILLE, FLORIDA -- I promised myself not to have any contact with Coggin Nissan at Atlantic ever again.
Last year I was having AC problems (system going empty) and one of my co-workers who had a Nissan convinced me about returning to Coggin Nissan but their location at the Avenues. I regret it. After leaving my truck there they called me saying they had run a complete Diagnostic and I had a High Pressure Hose leak, being quoted at $ 435 for part, labor, refilling the system, adjusting compressor’s belt, etc I ordered the service, they gave me also a courtesy estimate for additional work needed in my vehicle. 3 days later I was without AC again with the system empty again. I took the truck back and a few hours later they called me saying a had a bad Evaporator and the new repair was $650. When I inquired on how the bad evaporator was not diagnosed 3 days ago they claimed it had failed since then, I pointed out that if a full estimate for over $1000 would have been presented to me at first I would have explored other options they quickly told me that they were willing to work with me towards trading my truck in. I told them that I still wanted my truck but I found dishonest the way they were proceeding, how could I be sure there was not something else coming after the evaporator? I told them not to touch my vehicle anymore that I was going to pick it up.
Again they gave me a courtesy written estimate of problems found, it looked strange that several items did not coincide with the previous estimate written only 3 days ago. In particular it caught my eye a power steering hose leak. A few days later I noticed a hissing sound when turning with the engine cold, I inspected under the hood and saw a lot of fluid coming down from under the power steering reservoir. After wiping the area off I found the clamp attached to the bottom reservoir fitting had mysteriously gotten loose. I re-tightened it and after topping off the reservoir I had no problems for months.
I know the Coggin Nissan managers will come here to claim they will take corrective action, I read some of their comments in other posts. Do not believe them, they are a nest of dishonest vipers who when can not make money out of new car sales they will do whatever it takes to rip you off in the repair shop.
Since then I take both our cars to RPM Automotive and the change has been from night to day. I will not go back to Coggin Nissan, not even to pick up the AC dust caps that they did not put back when my truck was last there.