CVS Complaint - Unacceptable Work Environment - Uncaring Company
LAS VEGAS, NEVADA -- I have been a Pharmacy Technician with CVS for over 5 years and I completely understand why so many of our customers are upset. You wait in line for 30 minutes only to find out that your prescription isn't ready yet. Here's the scoop: our corporate big-wigs feel that sales reports, telemarketing ("courtesy calls")and straightening our shelves in the pharmacy are all more important than providing YOU with the quality service you deserve. They have cut our technician hours and expect us to "Delight" our customers when we can't even use the restroom, get a drink or - god forbid - take a lunch break, let alone type in all those prescriptions, fill the prescriptions, answer the endless barrage of phone calls and assist the person standing right in front of us. Many of our long-term Pharmacists have been threatened with termination for completely bogus reasons (auto-refill numbers aren't high enough!!) so they leave before being fired. They are then replaced with Pharmacists who have JUST gotten licensed - this being their very first pharmacy job. Many are made Pharmacy Managers fresh out of school. Two techs and an un-trained, inexperienced Pharmacist CANNOT provide quality service on a Monday evening or any other time when there are more than 3 people waiting. The next time you're unhappy with the service or attitude you get at CVS, PLEASE ask for the Corporate phone number and CALL it. Let them know that the best business investment they can make is having sufficient, well-trained personnel working for them.
If the employees are treated like slaves and denied their basic rights, the service is bound to suffer. Oh, and denying raises across the board doesn't help morale, either.