Butler Builders Complaint - Bad Warranty

Review by lovejoy615 on 2010-04-06
SMYRNA, TENNESSEE -- My husband, and I bought our home in 2006 from Ronnie Butler, Butler builders. When we moved into our home within the first month the Heating, and cooling unit went out. We called Mr. Butler to have it repaired. He sent the guys out he said put the unit in. They tinkered with the unit, got it working, but only for about 3 months. We called Mr. Butler again, he sent out someone else to fix it, well once again they went up stairs fixed the unit. Well as you guessed about 3 months latter it went out again, and once again we contacted Mr. Butler, this time I requested for him to replace the unit because of all of the problems, he said he will get it fixed don't worry. Well they came back out again for the 3 time, and fixed the unit. Well it worked this time for about 4 to 6 months. It went out again, and as earlier I requested a new unit, but did not get one, so I then told him that if it went out after warranty then I was going to be very upset, and report him, he didn't respond, I guess not to really care. Well they fixed the unit again. Well the same month we bought the home on its 2 year it goes out again to be told it was basically my problem. I don't fell that, that is right, and I shouldn't have to be paying anyone to fix my unit, and well I should have a new unit on my home. I would never refer Butler Builders to anyone after this. Me, and my family has suffer now for 4 years with the bad business from this man. It has been to cold, and to hot for a 6, and 7 yr old to deal with let alone us adults.
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