Bank of America Complaint - B of Amer doesn't abide by its own Schedule of Fees
CHARLOTTE, NORTH CAROLINA -- According to my Personal Schedule of Fees for a MyAccess checking I am allowed 2 check copies per statement cycle for free. After that it is $3 per copy. I ordered a check copy through online banking and was promptly charged $3. I emailed customer service to complain and received several emails from incompetent Bank of America employees. I was told I did not have check safekeeping on my checking account (yet I do not get my checks back with my statement), but I do on my savings account (can't write checks on a savings account - but no matter), I called.
I eventually spoke to a nice BoA representative who gave me a courtesy refund of my $3. Why is a refund necessary if the terms of my account say I get 2 free check copies? As I am speeding up paying off my BoA credit card, I can't wait to close all of my accounts with them. Their employees can be very stupid, and they don't even abide by their own agreements.
More Reviews on Bank of America: