Continental Airlines Complaint - Used to be great, but has turned bad
I have been flying Continental whenever possible in the last 5+ years, since the service used to be much better than other airlines. They were the last ones to serve real food, were reliable and friendly, and so on.
Unfortunately, that is not true anymore - their service has gotten a lot worse and is now comparable to, or perhaps worse than, other airlines. At the beginning of the year, we made reservations for 4 separate trips. Within 3 months, they canceled or changed flights for 3 of these 4 trips so that we needed to rebook. They notified us only about one of these changes, the others we saw by chance. All rebooked flights or connections got a lot worse; in one case, they did canceled the only international departure, and we were forced to stay a day longer, or leave a day earlier.
There are lots of other changes in the last 12 months, too - all of them to the worse. Their "meals" have turned to sandwiches, and special meals are not offered anymore. In-flight entertainment, which was never great, is now DirectTV for $6. Baggage fees have gone up to match what other airlines charge. Service has gotten a lot less friendly than it used to be. Using frequent flier miles for tickets is often impossible, even 6-9 months in advance and with flexible travel dates; when something is available, it's usually not at the lowest (and most advertised) miles, but instead requires about twice as many miles.
Overall, Continental has managed to reach the low level of other airlines, with the occasional nasty surprises like multiple canceled flights. For future flights, Continental will be only on my "also consider" list, instead of occupying the preferred spot. If the decline on service quality continues along the current trajectory, Continental will probably soon be on the "only if nobody else flies there" list.