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HotMovieSale.com Complaint - HotMovieSale.com Scam. BEWARE
Complaint
Like the other reviews of this company I have read, I too just had this same experience today (06/April/2010). When checking my bank account online I discovered a charge for $9.95 from HotMovieSale.com for both March and April and could not figure out what they were for as I have never made a purchase from that company. I called the company to first of all be thanked for being a loyal customer. I explained that I have never bought anything from them. I was then told that when I attempted to order a movie from them in February (an order which was never filled as they did not even have the movie that was advertised) I had enrolled in some sort of "club" and that this membership which cost $9.95 a month was clearly stated at the time I placed the unfilled order. In return for my membership I had saved $5 on that movie. The movie that I never got! While they agreed to cancel my "membership" they refused to refund any of the charges to my account. Stay away from this company... they pull you into their trap by offering new DVD's at prices lower than anywhere else. In the process of getting your "bargain" you inadvertently get signed up for a wonderful program that will give you even MORE super discounts for just $9.95 per month!
Reputable websites make you click in a box that you agree to the terms of the deal BEFORE you are allowed to proceed. The website at HotMovieSale.com contains a reduced sized window within the primary page and tells you that by clicking below you can become a member of their club and get super bargains. The fine print about paying for this membership has been placed so far below the "join" button that the construction of the window makes it invisible. The fine print can only be seen if you notice the scroll down slider off to the side and pull the screen down. VERY INTENTIONALLY DESIGNED TO DECIEVE.
On April 7th, I filed complaints with both The Florida Attorney Generals Office and The Better Business Bureau of West Palm Beach Florida as HotMovieSale.com is located in Boca Raton. You can do the same at: www.bbbsoutheastflorida.org
UPDATE: Just for the heck of it I called HotMovieSale.com one more time and explained that I had just spent 45 minutes reading consumer complaints about their company and that I was on to their scam. I then told them that although I had already filed the above described complaints I would be willing to cancel them if my money was promptly returned. After being on hold no more than 30 seconds the agent came back to inform me that I would have the $19.90 back in my account in 7-10 days. I thanked her and asked for an e-mail confirming this decision and one was received. I don't have the money yet but I have no reason to doubt that it will arrive as promised. Maybe this is a good tactic to use to cut to-the-chase and get your money back? Let them know you are wise to their tactics and that you WILL take action. Give a try!
Reputable websites make you click in a box that you agree to the terms of the deal BEFORE you are allowed to proceed. The website at HotMovieSale.com contains a reduced sized window within the primary page and tells you that by clicking below you can become a member of their club and get super bargains. The fine print about paying for this membership has been placed so far below the "join" button that the construction of the window makes it invisible. The fine print can only be seen if you notice the scroll down slider off to the side and pull the screen down. VERY INTENTIONALLY DESIGNED TO DECIEVE.
On April 7th, I filed complaints with both The Florida Attorney Generals Office and The Better Business Bureau of West Palm Beach Florida as HotMovieSale.com is located in Boca Raton. You can do the same at: www.bbbsoutheastflorida.org
UPDATE: Just for the heck of it I called HotMovieSale.com one more time and explained that I had just spent 45 minutes reading consumer complaints about their company and that I was on to their scam. I then told them that although I had already filed the above described complaints I would be willing to cancel them if my money was promptly returned. After being on hold no more than 30 seconds the agent came back to inform me that I would have the $19.90 back in my account in 7-10 days. I thanked her and asked for an e-mail confirming this decision and one was received. I don't have the money yet but I have no reason to doubt that it will arrive as promised. Maybe this is a good tactic to use to cut to-the-chase and get your money back? Let them know you are wise to their tactics and that you WILL take action. Give a try!
Comments:
Posted by maxinebb on 2010-08-10:
What is so sad is this is becoming the norm of internet companies. This is not a rare occurrence. They are knowingly deceiving people and covering it up in fine print. If they don't feel they are doing anything wrong than why not inform/warn your customers of this deal at the time of purchase. And to NOT receive any merchandise and still be enrolled is legalized fraud.
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