Poulan/The Electrolux Group Complaint - Bad Product/No warrenty service/bad customer service
AUGUSTA, GEORGIA -- I purchased a Poulan Pro blower/vac from Lowes at the end of May 2003. I used it approx. 4 times and the pull starter ?broke/jammed/stuck. I took it to Lowes for their repair person to fix it and instead they exchanged it for a new one (very nice of Lowe's). Unfortunately, I didn't have cause to open or use the new one until May 2004. After 3-4 uses, the same thing happened. It was still under warrenty, so I contacted Poulan and took it to the repair shop they recommended. First, the repair shop said that it was either bad/old gas or oil that caused the problem (?a ring/gasket stuck?)& said that Poulan refused to repair it. I told them that it was brand new gas and that it was mixed with the oil that Poulan provided for use with the equipment. I also told them that was exactly the same thing that happened with the last one. The repair shop did call Poulan back and said that they thought this should be covered under warrenty; but Poulan still refused, saying that the problem had to be caused by me.
Finally, the repair shop said that yes, in fact this happens with a lot of the Poulan stuff, that it falls apart quickly and that Poulan will do their best to not honor any warrenties. The shop finally recommended that I not buy anymore Poulan, Weedeater, or Sears Craftsman lawn equip. as they are all made by the same company (The Electrolux Group).
I also checked with 3 other repair shops that supposedly did warrenty work for Poulan and all 3 had quit doing it for the very same reasons, that the stuff is junk and Poulan will not honor warrenties. They said they were tired of the customers being angry, taking it out on them and felt it was giving their shops a bad reputation.
I had to pay the repair shop $25.00 for the diagnosis, it was going to be another $75.00 to fix it, so I said forget it. Of course, Lowe's wouldn't exchange/return it a second time. I don't really blame them, I just think that perhaps they should quit carrying Poulan/Weedeater products (they also said they receive a lot of complaints about the Poulan blower/vac).
I have decided to take the repair shop's advice and will never purchase another product made by The Electrolux Group.