Banner Baywood Hospital - Mesa AZ Complaint - DO NOT GO TO BANNER BAYWOOD HOSPITAL - MESA AZ!!!
MESA -- I will attempt to make a very long story short by outlining below a recent experience at Banner Baywood Hospital located in Mesa, Arizona.
-My adult daughter was ill and I drove her to Banner Baywood Hospital.
-Newly renovated parking lot is a nightmare to navigate. Extremely narrow parking spaces. Had to park downstairs and either walk-up a flight of stairs or take an elevator up to the ER. What "ill" person is willing/able to do this??
-Newly remodeled ER: Extemely brightly lit, extremely limited seating, extremely uncomfortable seating, had to sit shoulder-to-shoulder with the next ill person beside me. Seating is arranged so all who are waiting are forced to sit "facing" the people sitting across from them with a space of no more than 5-6 feet apart. I didn't want to be stared at and I was not ill. Can't imagine how an extremely ill person would feel being stared at. I also didn't want to be easily exposed to the germs of those who were ill and I WAS! Within 10 days of this ER visit, I ended-up with pneumonia. Ugh! I don't think it was coincidence either.
-Waited and waited and waited. Arrived at 6:15 P.M. and were still waiting at 1:00 A.M. Approximately 1-2 patient names were called PER HOUR. LITERALLY! There were on average at least 60 people waiting at all times.
-People were leaving left and right. Most all were irate and verbally shared with the staff who seemed offended and not to care.
-Several elderly patients were in wheelchairs, moved literally to the middle of the ER waiting room floor and were abandoned. Feeling sorry for many of these folks, after several hours of waiting, I was asking nurses for water and blankets and personally delivered them to these poor souls. The waiting room was FREEZING COLD and these already sick individuals were left totally exposed.
-I checked with the admitting nurse once per hour. I was told that the hospital ER was fully staffed. When I asked how many doctors that included I was told "TWO!!!!!!!!" Well there you go! Effective management of resources! NOT! Whomever is making these staffing/procedural/customer service related decisions SHOULD BE FIRED IMMEDIATELY.
-Left at approximately 1:15 a. m., my daughter had still not been called to be seen, and went to a nearby private hospital. We were admitted and seen by the attending physician within 30 minutes. Excellent and thorough service. Extremely professional and competent.
-BANNER BAYWOOD HOSPITAL WILL NEVER AGAIN SEE ME/MY FAMILY MEMBERS/MANY OF MY FRIENDS. THEY HAVE LOST MY "BUSINESS" AND INSURANCE COVERAGE MONEY FOREVER!
-Seriously, go to Chandler Regional Hospital (excellent - model hospital), Gilbert Hospital....any other regional hospital excluding the BANNER name.