Avis Budget Rental Trucks Complaint - Budget Rental Trucks--Don't rent from them!!!
I, rented a 24’Budget rental truck from Rincon, GA 31326 on Thursday 12/17/2009 with a destination to Mississippi. At the time of the rental the Budget rental truck was inspected by myself and an employee. The Budget rental truck had 83,561 miles on the odometer and the fuel level was checked and marked as full. However the representative did advise me that the fuel gauge did not work properly and showed me how to check the tank fuel level manually, this information was not documented on the Budget truck rental agreement. I also paid for an auto trailer to tow my personal vehicle to my destination but the representative advised me that they didn’t have one at the location she worked at and couldn’t find one at any of the surrounding Budget rental dealers as well. I advised her that we were going to South Carolina to see my children before we headed to Mississippi and she said she would check in that area to see if she could locate one for us. The representative for Budget was able to find an auto trailer for us at a Pep Boys in Augusta, GA and we decided that I would drive the Budget rental truck and my mother would follow me in my personal vehicle until we were able to pick up the auto trailer. After we picked up the Budget rental truck we drove it no more than 20 miles or so while it was being loaded and it stayed parked at the location we were staying while not in use for loading purposes.
On Saturday 12/19/2009 at approximately 11am we checked out of the motel we were staying at and started heading towards, South Carolina to see my children for a little while and then pick up the auto trailer to start heading towards Mississippi. We started heading towards North Augusta, SC and about 30 miles into traveling the Budget rental truck stalled on me and I had to coast it off the main road. Once I got it off the main road I tried a few times to restart the Budget rental truck but it wouldn’t restart. The Budget rental truck broke down at the Highway 67 exit off of Interstate 16 East nearby Brooklet, GA at approximately 12pm on 12/19/2009. I immediately contacted Budget’s Roadside Assistance department to advise them of the situation and the representative I spoke with took down all of the information and advised they had paged an emergency roadside assistance serviceman in the area and he had been dispatched out. The serviceman contacted me about an hour or so after the initial breakdown advising that he me would be there in about twenty minutes to assist. When he arrived he immediately could tell that regular gasoline had been used in the truck instead diesel fuel. The serviceman advised that the Budget rental truck would have to be towed to his shop so he could drain the fuel and replace the fuel filter in order to get it back in working condition. He towed the Budget rental truck to his shop and we followed him in my personal vehicle. We arrived at his shop at approximately 4pm and he advised that it would be several hours before the Budget rental truck would be ready and recommended that we just get a hotel room for the night. Since our clothes for the trip to our destination were in the cab of the Budget rental truck my mother climb into the truck cab on the passenger side to retrieve her change of clothes for the evening. While getting down from the Budget rental truck, she missed a step and felled out of the Budget rental truck. She hit her head on the door and felled on her left side of her body and head. She complained of difficulties of breathing and serious pain on the left side of her body under her arms. I immediately rushed her to the nearest hospital and advised the serviceman that I would contact him later to check on the status of repairing the Budget rental truck. I went back by Serviceman's shop after my mother was discharged from the ER to check on the status of the Budget rental truck and he was done with the repairs at that time, however it was too late to hit the road.
I obtained a copy of his receipt for the work done on the Budget rental truck with the odometer mileage documented. At the time of the Budget rental truck breakdown the mileage odometer had a reading of 83,612. I had only driven the Budget Rental Truck for a total of 51 miles since the vehicle was checked out.
My brother, my uncle, and my mother’s pastor left Sunday 12/20/2009 afternoon from Mississippi to assist me with getting my mother and the Budget rental truck to Mississippi. They arrived later that evening and had to check into a hotel room for the night. We all woke up the next morning, ate breakfast and decided that it would be best not to pick up the auto trailer and just drive my personal vehicle back since we would have to go about 2-3 hours out of the way to pick it up and I would just come out to visit my children in a few weeks when I had to come back to Georgia to finalize some personal business. We picked up the Budget rental truck at the serviceman's shop on Monday 12/21/2009 around 10am to start heading towards Mississippi. Since the Budget Rental Truck tank was completely drained and only $46 of fuel was put back in, I had to put in the additional replacement fuel.
12/21/2009 Po Jo’ Gas-N-Go Gas – replacement diesel fuel for Budget rental truck due to tank being drained 117.50
I hold Budget Rental Trucks fully responsible for the additional expenses incurred as well as liable for my mother’s accident. She had to visit the ER in the area the accident occurred and her primary care physician and the ER twice in her home town. If the Budget Rental Truck didn’t break down, we wouldn’t have gone back into the cab of the Budget Rental Truck to obtain clothing for an overnight stay and my mother wouldn’t have fell out of the Budget Rental Truck. My mother has 3 broken ribs that occurred in result of the truck breaking down.
Budget refuses to pay any of the additional expenses. Don’t use budget they don’t inspect their vehicles before renting them to a customers. I know from experience.