Sears Complaint - Possible death from gas dryer hook up
I purchased a Kenmore gas dryer including hookup and all necessary parts for hookup from Sears on 4/3/10. When Sears delivered my new dryer at 8:30 am on 4/6/10, they unhooked my old dryer leaving the gas line open and exposed, put my old dryer in their truck, brought in the new one (denting my door), and noticed they did not have a necessary part to hook it up. they left with my old dryer to get the part all the while leaving the gas line open and exposed to my home. they never came back to hook up my new dryer! I called from 10:00 am-7:00 pm to try to get someone to come back to my home to hook up my new dryer or at least hook back up my old one that they took. I got the total run around. It was a nightmare. My gas line is exposed creating a serious threat to my family's safety. No one ever came back even though I told them I smelled gas and was afraid my house was going to blow up. They told me that I would have to wait until the next day for someone to come back out to hook up the dryer, and that I should call the gas company and the fire dept. to come to my house at my expense to make sure there isn't a leak. Unbelievable!!! All I wanted was someone to come back to hook up the dryer they left in my laundry room. It is now 11:30 pm, and I only hope and pray that my family will not die from this exposed gas line. Even though I turned off the gas to my home, I am afraid of a leak. The service at Sears is not only horrendous, it seems criminal to me. I do not even want this dryer because of the incompetence of a dangerous hook up, terrible service, the lack of concern or help, and the overall safety issue of leaving a gas line exposed. I was on the phone trying to get help for 9 hours. I want Sears to be held liable for anything unfortunate that should happen to me or my family if a leak or explosion does occur. I will NEVER make another purchase at SEARS.
Company Response on 04/07/2010:
We can certainly understand how frustrated you are about the installation on your new dryer. We should have returned the same day to get this taken care of. My name is Shayne and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at email@example.com so that we can look into this for you. Please provide us a contact number and the phone number the dryer was purchased under and we will call you at your convenience. In addition, include your screen name (aegtjg) in the email so we can reference to your case.
Senior Case Manager