I was recently rear-ended by a progressive client, which caused me to hit the person in front of me, who also happened to be a progressive client. PROGRESSIVE HAS DONE NOTHING BUT TRY AND SCREW ME OVER THIS ENTIRE TIME.
Just one of the problems I have had with them is that I had severe whiplash from the accident and the progressive agent tried to talk me into a 30-day medical agreement in which I'd have up to a month to file any medical problems that come up. I talked this over with my insurer and she said I have 2 YEARS to do that normally. I was advised to not sign anything with Progressive. My insurer's exact words were "It's companies like this that give our industry a bad name."
Their agents are taught to talk nice and calmly to get you in a comfortable mood so you sign over all of your rights as a victim. Make sure you know what you are signing!!!
I'm still doing battle with them because my car was totaled in the accident.. This is a bigger headache than the accident itself.