JetBlue Complaint - JetBlue will rip you off and unresponsive to phone and emails!
Made a reservation online and accidently clicked the "8th" instead of the "7th" in the date drop down when I booked a flight. I immediately (within seconds) went back in to change this and was shown that there was a $100.00 change fee so before I did anything further I called the reservation line and was told my call would be answered withing 20 minutes. At 20 minutes I hung up and filed a "Concern" online, the webpage reads that if the flight is within 24 hours (which it was)-- you would receive a response within 24 hours. Upon pressing submit, I got an auto-response that I would hear back within 14 days! I called again and held 12 minutes and finally got an agent on the phone. She indicated that she had to get a supervisor to authorize a refund of the $100.00 charge and that we would need to hold and she would continue to check back in on the line. After holding for 28 minutes, the call was disconnected! I am a frequent flier and will never ever fly this airline again!