Dell Informative - Do Not Buy A Dell - You Have Been Warned
I bought this computer about 6 months ago. The computer completely crashed or messed up, no one is even sure what happened with it. I bought a 3 year extended warranty and called Dell on each separate occasion that this happened to my computer (3 times now). They have only had us uninstall and reinstall the entire operating system 3 different times! They refused to fix it because they said it wasn't a "hardware issue", however, obviously they can't figure out what exactly is wrong with it because it still doesn't work! We talked to upper management several times and even the legal department about lemon laws. No additional software/downloads have been added to that computer and I have an antivirus and spyware program running. The customer service is crap. I don't think anyone who speaks clear English works in tech support and they do not care that our household has purchased 3 computers in the past and told them that if this issue doesn't get fixed we will never buy from them again.
So I have had this computer for 8 months and it has been nothing but a pain in the ass. I am a college student and spent my loan money getting a computer for note taking in class. It makes me angry to think that I threw $1,000 down the drain. Never again will I ever purchase from Dell and I only hope that other people will do the same.