Cricket Wireless Complaint - Unautorized Charges and no intent to refund
I was on Face-book when a great deal for a cell phone with unlimited text and talk for $25 appeared. I decided to order it for my 12yo for xmas. The phone arrived and everything was fine. I added the $5 long distance which with taxes and the first month free was $34.74 per month. They turned the phone off on Feb 3 and it was almost impossible for me to reach anyone. (March 1, 2010) When I did they tried to charge me a reconnection fee Plus $11 for three days use. After talking to several telemarketers they promised an $11 refund and that my next bill would be $23 with that. Fast forward to March 31, 2010 they charged me even MORE $48.65 for the service that with adjustments should have been $23. The explanation that they gave me was that I already got the first month free what more do I want. (this was a promo that they were running with web purchases) I told them that they did not have the authority to go into my account and take additional funds. They then said that the extra money was for online service. There is no online service on the phone. They cut off the text messaging (which was included in the $25 price) and told me that it was considered online. I called my bank and they are doing an investigation. Apparently I am not the only one that has this complaint with this company.