Lexus Complaint - Certified vehicles by Lexus are misleading
LOUISVILLE, KENTUCKY -- I Own three Lexus vehicles. I recently bought a 2007 Lexus ES350 certified vechicle. We took it back to get some recalls adressed in which Lexus service took care of these issues. While there my wife advised them the car seems to hop when apply the brakes. The service advisor called me to let me know that the brakes rotors were out of round and needed turning. The brake pads were in good shape. I told them this was a certified vehicle and should be covered under the certified program. He stated the brakes were not. I told him I understand the brake pads were not covered but the rotors should be. He still refused to resolve this problem for us. The last Lexus we bought was covered no matter what the problem we had. Lexus has let me down. I always thought highly of the Lexus brand thats why we continued to buy them, Now I'm not so sure. I will remember this when buying my next car. CERTIFIED IS NOT WHAT THEY CLAIM!When buying this vehicle as well as the other Lexus I have I was told it was completly covered bumper to bumper. I guess Not. Also when we returned to the dealership to pick up our car we had to run down someone to help us. No one came to us to ask if they could help us. Alot of young employees were in the service advisors bay. One of them finally adressed us. If it wasn't for this young employee I guess we would still be wondering around looking for our car.