Electrolux Complaint - Why plastic knobs on a stainless steel stove?
We built a luxury spec home in 2007 equipped with Electrolux Ikon appliances. The home was on the market for 18 months and didn't sell. Rather than leave it empty we moved in. After using the range we noted a disfiguring of one of the burner knobs located above the side oven door. Close inspection showed that the knob was made of a hard plastic and covered with foil. The range was a stainless steel Ikon designer series 48" Pro Series Range which cost over $6000. Electrolux used a plastic knob with a faux stainless surface and put it in a location above an oven door that is obviously going to be subject to intense heat capable of melting plastic when the oven door is opened. I was really disappointed in the lack of designing foresight and this cost cutting measure on a very expensive designer appliance.
I was even more disappointed in the response I've gotten from Electrolux regarding the resolution of this issue. They will not replace the knob because the actual sale of the range took place before the house was completed in 2007. They said the warranty was good for one year from purchase and elected not to cover the defect. I explained that though the damage occurred in 2009 after the warranty was out, it did occur immediately after the initial use of the appliance and was not the result of use, but rather their poor design and cheap construction in a product Electrolux represented as being of the highest quality and priced to reflect that level of quality.
Because of Electrolux's refusal to rectify this defect and restore the appliance I feel compelled to write this review as a caveat: just as their stove knobs are faux stainless steel, Ikon is faux quality for the Electrolux brand. I believe they need to understand the cost of this knob is greater than the $30 they want for a new one.
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