Budget Rent-A-Car Complaint - Overcharged at Pearson Toronto Airport
TORONTO -- Booked with Budget online and reserved a Nissan Versa for a quote of CAD $208.78. When I returned the vehicle, I was charged $284.81. Despite the fact that each total was broken down showing all taxes and charges, the two invoices did not match and customer service at Budget could not explain the difference. When I challenged Budget, they said that the confirmed rate was subject to change (as noted in the small print) so it could not be guaranteed which is at worse fraudulent and at best extremely misleading. So buyer beware if you decide to book with Budget. I will not be booking with them again.
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