Protection One Complaint - Beware of Contract
WICHITA, KS, KANSAS -- I notified Protection One of an installation problem during the first 90 days while the system was under warranty. Due to scheduling difficulties, I was not able to schedule a service tech to look at the problem for two months. I was later charged a service call charge even though the problem was clearly an installation issue and was reported within the warranty period.
When I explained to the CSR supervisor that it would not be beneficial for either parter for me to cancel, she transferred me to the cancellation department anyway. After this first three year contract I will probably not renew the service. Hmmm, their loss...
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