Geico Corporation Complaint - Insurance Policy Did Not Cover What I Was Told and Sold
We purchased a renter's insurance policy from Geico, but when we went to file a claim for water damage to my personal property, Liberty Mutual, who picked up the policy, told me that all that was covered was for water damage from bursting pipes. Meanwhile, Jeff Brown, one of the muckity mucks from Geico, told me that no one would pay, because all that was covered was for damage from water coming in from blown off shingles. Yet when we call the Geico sales line, each time without fail we are told the same thing when asking about a new policy—that all water damage is covered, other than if one lives in a flood zone or if war breaks out. We have been documenting all such sales pitches.
The bottom line is, you don't get what you pay for and they take no responsibility for their poorly-trained, overzealous sales staff. Apparently the talking gecko isn't the only lizard that works for their company.