Jay Lee's Gladstone Honda Complaint - Rip Off at Jay Lee's Honda
GLADSTONE, OREGON -- Short version. I bought a 2001 Cadillac Seville in mid-November 2008, $9995, traded in my 1997 Seville SLS on it. 2001 Caddy wouldn't pass DEQ, threw 3 codes, of course someone had deleted the codes to sell the car, wonder who? Brought it back the next day, also the passenger seat motor was inoperative, as well as the parking brake release and the rear defroster. I was assured that all would be fixed, 3 weeks later after being ignored for 2 weeks I was told come and get it it's done. To my surprise nothing had been done except for the codes being deleted. 4 weeks later after being ignored and many e-mails sent, I am asked if I would buy the caddy if the torque converter is repaired, $2700. Imagine my surprise, nobody knew and BTW, I still have not driven the car 1 full day, yet. I explained the whole thing to the service writer who had called. Now, it was all going to be fixed, YEAH! On 1/10/09, I go to pick up my car, finally, looks good, had to fight to get a new Trip Permit, as the tags were expired in May of 2008. The codes were gone and I was HAPPY, finally. The next morning while going to show a friend my new car, the codes showed up again. We got a scan tool and surprise there were the original codes again. I took the car back on 1/14/09. After an hour I was told that he, the service writer, didn't think he could fix it and did I want him to see if he could get me out of the car deal. I said yes, stupidly thinking that he meant eliminating the 2001 Cadillac deal. WHOA, that's not how it's done, I'm told by the NEW selling team, we can put you into a new car. I should have forced them to fix my original car, after 3 hours I ended up with a 2008 Civic, paying full sticker, getting hosed on the 2001 Seville, not worth what I paid for it, trading in my 2004 paid off Tiburon. So here I sit getting e-mails from my friends at Jaylee's Honda, driving a car that I never wanted, making payments. You see my original plan was to sell my Tiburon and pay off the Caddy.
Yep, I got brutally screwed at JayLee's and now you know, also. Don't get me wrong that Civic is a nice little car, but...
So this was the sales story, then at 15K miles, in for an oil change, they take out the air filter and the cabin air filter to show me that they are dirty, I agree to have them replaced, notice they took them out on their own, My bill was $120, the oil change was free, the labor for replacing the two filter was 57.75. If I had them replace the old ones it would have been $0, since they took them out on their own. Am I nuts or does that seem like a lot of money to put in the new filters instead of the old ones. So I called the dealership to complain and was told that the service writer was out, that usually happens at Jay Lee's, I was told that the Service Manager would call me back, well it's been a week now and no call. Big Surprise.
Do yourself and you and your family and friends a favor, DON't LET THEM GO TO JAY LEE'S HONDA, they will be ripped off.